Refund Policy

This Refund Policy explains how PicStur handles refund requests for digital products, paid downloads, free downloads, plugin access, failed payments, duplicate payments, and product access issues.

PicStur sells digital products such as PSD templates, album designs, video templates, graphics, plugins, software tools, and other downloadable files. These products are delivered online and are not shipped physically.

Because digital files can be accessed or copied after delivery, refund decisions are reviewed differently from physical product returns.

Products on PicStur are downloadable digital files or online-access digital products. There is no courier delivery, shipping return, pickup, exchange parcel, or physical return process.

Customers should review product images, titles, descriptions, categories, file information, compatibility notes, license type, and requirements before purchase.

A product purchase gives access to the listed digital product under the applicable license. It does not guarantee that the product will match every personal style preference or unsupported software setup.

Refunds are not automatic for all digital purchases. Each request may be reviewed based on payment status, order status, product details, download history, access logs, vendor response, and support evidence.

PicStur may offer a refund, replacement file, re-download access, support correction, store credit, or another reasonable resolution depending on the issue.

Submitting a refund request does not guarantee approval. The final decision depends on the facts of the order and the policy conditions described here.

Orders for digital products cannot usually be cancelled after download access, product access, plugin access, or account entitlement has been delivered to the customer.

If payment is completed but the order is not created, download access is not delivered, or the wrong product access is assigned due to a verified platform issue, the customer may request cancellation or refund review.

For subscription or plan-based software access, cancellation generally stops future billing where supported, but does not automatically refund an already used or already delivered billing period unless required by law or approved after support review.

Customers should contact support as soon as possible if they believe a payment or order was created by mistake before accessing or downloading the product.

PicStur may review refund or access correction requests where a paid product is missing, corrupted, inaccessible after successful payment, materially different from the approved listing, or affected by a platform delivery issue.

A review may also be available if a payment was successful but no order was created, no download access was provided, or the wrong product access was assigned due to a technical error.

If a vendor-provided file has a genuine issue that prevents normal use and the issue was not disclosed in the listing, PicStur may review the case with the vendor.

Refunds may not be approved for change of mind, accidental purchase, wrong product selection, personal dislike of style after purchase, lack of required software, or failure to read the product description and requirements.

Refunds may not be approved where the product was downloaded or accessed and the listing accurately described the product, file type, design style, compatibility, and license.

Refunds may not be approved if the customer expected a physical product, custom service, installation service, or different file format when the listing clearly described a digital download.

If a payment fails or is cancelled, PicStur may not create an order or download access.

If money appears debited for a failed payment, the amount may be reversed by the bank or payment gateway according to their timelines. PicStur may not receive the money in a failed payment case.

Customers should contact their bank or payment provider for failed payment reversal timelines, and may also contact PicStur support with transaction proof for verification.

Some payments may remain pending while the payment gateway waits for confirmation from the bank, UPI provider, wallet, or card network.

Download access may not be created until the payment is confirmed as successful and verified by PicStur.

If the payment later fails, the order may remain unpaid. If the payment later succeeds, PicStur may create or correct access after verification.

If a customer is charged more than once for the same product and only one valid order was intended, PicStur may review the duplicate payment issue.

The customer should provide account email, product name, payment IDs, transaction screenshots, date, amount, and any bank or gateway reference.

If a duplicate payment is confirmed and not already reversed by the payment provider, PicStur may initiate a refund or coordinate with the payment gateway according to provider rules.

If a valid paid order exists but the download link is missing, expired, broken, or not opening, the customer should contact support before requesting a refund.

PicStur may regenerate a secure download link, fix account access, verify payment, or provide updated download instructions where possible.

A download access issue does not always require a refund if the product can be delivered correctly after support review.

If a downloaded file is corrupted, incomplete, or cannot be extracted, the customer should try downloading again and should confirm that the required software or extractor is available.

If the file remains corrupted, the customer should contact support with the order details, product name, error screenshot, and file issue description.

PicStur may provide a corrected file, request vendor correction, regenerate the download, or review refund eligibility depending on the issue.

If the delivered digital file materially differs from the approved product listing, customers may request review.

A material mismatch may include receiving the wrong file, missing major included files, or a product that does not match the stated format or core description.

Minor style preferences, preview interpretation, color expectations, or editing skill limitations may not qualify as material mismatch if the listing was reasonably accurate.

Customers are responsible for checking software compatibility before purchase. Examples include Photoshop compatibility for PSD files and Premiere Pro compatibility for plugins or video workflows.

If compatibility requirements were clearly stated or reasonably expected from the file type, lack of compatible software may not qualify for refund.

If the listing incorrectly stated compatibility and the file cannot work as described, PicStur may review the case.

Plugin, installer, and software tool refunds may be reviewed based on activation status, device access, download history, subscription status, support attempts, and whether the issue is caused by the product or by an unsupported setup.

If a plugin cannot be activated due to a PicStur account or entitlement issue after successful payment, support may first attempt to correct account access.

Refunds may not be approved for modified systems, unsupported software versions, improper installation, deleted required files, cracked host software, or third-party modifications.

If a product or plugin includes subscription access, cancellation rules may depend on the plan, payment gateway, and product page.

Cancelling a subscription generally stops future billing but may not automatically refund a past billing period that has already provided access.

If a subscription was charged incorrectly, duplicated, or remained active due to a platform error, PicStur may review the issue with payment records.

To request review, contact support with your account email, order ID if available, product name, payment reference, date of purchase, amount paid, screenshots, and a clear description of the issue.

Support may ask for additional information, such as error screenshots, file extraction details, software version, device details, or payment proof.

Incomplete requests may take longer to review because support may need to verify the order, payment, download, and issue details.

PicStur aims to acknowledge refund-related support requests within 2 business days after receiving the required order and payment details.

Most refund reviews are targeted for completion within 3 to 5 business days, depending on payment gateway response, bank response, file verification, product access records, and support volume.

If a refund is approved, PicStur will initiate the refund through the payment gateway where possible. Approved refunds usually take 5 to 10 business days to reflect in the original payment method, depending on the bank, UPI provider, card network, wallet, and payment gateway settlement status.

Some failed payment reversals, disputed transactions, chargebacks, or bank-side delays may take longer because the final reversal timeline is controlled by the payment provider or customer bank.

If a refund is approved, it is usually processed back to the original payment method through the payment gateway where possible.

Refund timing depends on the payment provider, bank, UPI provider, card network, wallet, and settlement status.

PicStur may not be able to refund to a different bank account or payment method unless required and supported by the payment provider.

Refunds may be denied if PicStur detects fraud, chargeback abuse, repeated misuse, unauthorized sharing, license violation, file redistribution, false claims, or attempts to obtain digital files without valid payment.

Accounts involved in refund abuse, payment abuse, or license abuse may be restricted, suspended, or blocked from future purchases.

PicStur may cooperate with payment providers, banks, and legal authorities where fraud or abuse is suspected.

For vendor products, PicStur may contact the vendor to verify file quality, product accuracy, missing files, compatibility claims, or customer complaint details.

If a vendor product repeatedly causes valid refund or support issues, PicStur may pause, remove, or review the listing and vendor account.

Vendor payout may be delayed, adjusted, or reversed where refunds, disputes, chargebacks, or product policy violations occur.

Customers can contact PicStur through the support, help, or contact pages linked on the website. Customers may also email PicStur at picstur@gmail.com or call +91 9309782081 for payment, refund, download, or grievance issues.

For faster review, include account email, product name, order reference, payment ID, amount, purchase date, screenshots, and the exact problem.

If a customer is not satisfied with the initial support response, they may request escalation by clearly mentioning grievance escalation in the support message or email subject.

PicStur will try to resolve refund and grievance issues fairly based on order evidence, payment records, product access status, download history, and applicable policy.

This policy may be updated as payment providers, product types, legal requirements, or digital delivery processes change.