Privacy Policy

PicStur is a digital market for downloadable creative products such as PSD templates, album designs, video templates, graphics, plugins, software tools, and other digital assets.

This Privacy Policy explains how PicStur collects, uses, stores, shares, and protects information when users visit the website, create an account, buy or download products, contact support, apply as vendors, or use market features.

By using PicStur, you agree that your information may be processed as described in this policy and in our Terms of Service.

We may collect information you provide when creating an account, logging in, editing a profile, submitting a vendor application, placing an order, contacting support, joining a waitlist, submitting a review, or using any form on the website.

This may include name, email address, phone number, profile image, business name, business phone, social media links, portfolio links, category selections, about information, support messages, attachments, and other details you choose to submit.

If you apply as a vendor, we may collect additional business details needed to review your application, profile, products, payout eligibility, and market compliance.

PicStur may store account identifiers, login method, email verification status, profile settings, notification preferences, security-related timestamps, session information, and account status.

If social login or third-party authentication is used, PicStur may receive limited profile information from the authentication provider, such as name, email, and profile image, depending on your consent and provider settings.

We use this information to provide secure login, account access, order history, download access, support communication, vendor access, and plugin activation where applicable.

PicStur may collect and store product interaction data such as viewed products, wishlist items, cart items, purchased products, free downloads, order details, download history, and product access status.

Order records may include product title, product ID, price, license type, order amount, order status, payment status, download availability, and related timestamps.

Download data may include whether a product was accessed, when download access was created, whether a signed link was generated, and whether support review is needed for failed or expired access.

Payments may be processed through third-party payment gateway providers. PicStur does not store full card numbers, UPI PINs, OTPs, CVV numbers, net banking passwords, or other full sensitive payment credentials.

PicStur may store payment references needed to verify and support orders, such as payment gateway order ID, payment ID, transaction status, amount, currency, product details, gateway response status, and refund or dispute status.

Payment data is used to confirm successful payments, create download access, investigate failed payments, respond to support requests, manage refunds, prevent fraud, and maintain accurate accounting records.

For vendors and creators, PicStur may collect business details, profile information, uploaded products, product files, thumbnails, categories, prices, descriptions, license details, approval status, sales records, payout-related records, and support history.

Vendor information is used for application review, market quality checks, product approval, customer support, compliance review, payout handling, and fraud prevention.

Vendors must provide accurate information and must not upload data, files, or product content that they do not have the right to use or distribute.

When you contact support, PicStur may collect your message, email address, account details, order reference, screenshots, attachments, device information, and any other details needed to understand and resolve the issue.

Support data is used to respond to questions, troubleshoot account or download issues, review payment problems, investigate product complaints, and maintain service quality.

If your issue involves a vendor product, PicStur may share necessary issue details with the relevant vendor so the product concern can be reviewed.

PicStur may automatically collect technical data such as IP address, browser type, device type, operating system, pages visited, referring page, approximate location, session timestamps, error logs, and performance information.

This information helps us secure the market, prevent abuse, troubleshoot errors, improve website performance, understand product discovery, and detect suspicious activity.

Technical logs may also help investigate unauthorized access attempts, download abuse, payment abuse, spam, or security incidents.

PicStur may use cookies, local storage, session storage, and similar technologies to keep users logged in, remember preferences, maintain cart or wishlist state, improve performance, and protect account security.

Some third-party services, such as analytics, payment gateways, authentication providers, or embedded tools, may use their own cookies according to their own policies.

You can control cookies through your browser settings, but disabling some cookies may affect login, cart, checkout, downloads, or account features.

PicStur uses information to provide account access, product browsing, checkout, payment verification, digital delivery, download access, order history, vendor review, support responses, notifications, fraud prevention, and market improvement.

Information may also be used to personalize market content, recommend products, improve search and categories, maintain product quality, and communicate important account or order updates.

We may use information to enforce our Terms of Service, License Agreement, Refund Policy, DMCA process, vendor rules, and prohibited content rules.

PicStur may process data where needed to comply with applicable laws, respond to lawful requests, maintain tax or accounting records, prevent fraud, investigate policy violations, and cooperate with payment gateways or banks.

Where required, data may be used for KYC, vendor verification, payout review, chargeback investigation, dispute handling, and regulatory compliance.

We may preserve records where necessary to protect PicStur, users, vendors, payment providers, or the market from fraud, abuse, legal claims, or security threats.

PicStur may share limited information with trusted service providers who help operate the market, such as hosting providers, cloud storage providers, payment gateways, authentication services, email services, analytics tools, and support tools.

These providers receive only the information reasonably needed to provide their services and may process information under their own legal and security obligations.

PicStur does not sell personal data as a separate product.

When a user makes a payment, payment-related information may be shared with the payment gateway, bank, card network, UPI provider, wallet provider, or other payment participant needed to process or verify the transaction.

Payment providers may conduct fraud checks, risk checks, KYC checks, dispute handling, refund processing, and compliance review according to their own terms and policies.

PicStur may receive transaction status and reference data from payment providers so that orders and downloads can be processed correctly.

For vendor products, PicStur may share order or support information with the relevant vendor when necessary to resolve a product issue, confirm product access, investigate file problems, or respond to a customer complaint.

PicStur does not share full sensitive payment credentials with vendors.

Vendors must use customer-related information only for legitimate order support and must not misuse, sell, spam, or disclose customer information.

Some information may be visible publicly if it is part of a public profile, product listing, vendor profile, review, rating, comment, or market page.

Vendors should not upload private information in public product descriptions, thumbnails, files, or profile sections unless they want that information to be visible.

Users should avoid posting sensitive personal data in reviews, comments, or public-facing areas.

PicStur uses reasonable technical and organizational measures to protect account data, order data, product files, and market systems.

Security measures may include access controls, authentication, signed download links, cloud storage controls, logging, monitoring, and fraud prevention checks.

No online system can be guaranteed completely secure. Users should protect their own accounts by using secure email access, trusted devices, and safe browsing practices.

PicStur may retain account, order, payment reference, vendor, support, download, and compliance records as long as needed to provide services, meet legal obligations, resolve disputes, prevent fraud, and enforce agreements.

Some records may be retained even after account inactivity if required for tax, accounting, legal, payment dispute, security, or compliance reasons.

When data is no longer needed, PicStur may delete, anonymize, or archive it according to operational and legal requirements.

Users may be able to update profile information, notification preferences, wishlist items, saved products, and other account settings through the account area.

Users may contact support to request help with account access, data correction, download history, or privacy concerns.

Some data cannot be deleted immediately if it is needed for order records, fraud prevention, legal compliance, payment disputes, tax records, vendor records, or security investigations.

Users may request account deletion or deactivation through support. PicStur may need to verify the requester before processing the request.

Deleting an account may affect access to previous purchases, downloads, support history, vendor tools, and plugin access.

PicStur may retain limited records after deletion where required by law, accounting, payment processing, dispute handling, security, or legitimate business needs.

PicStur is intended for users who can legally use online services and purchase digital products under applicable law.

If a parent or guardian believes a minor has provided personal information without proper consent, they may contact support for review.

PicStur may restrict or remove accounts where age, consent, or legal eligibility concerns are identified.

Users may access PicStur from different regions, but the market, payment methods, product availability, vendor features, and support options may vary based on location and provider support.

By using PicStur, you understand that data may be processed using servers, tools, or service providers located in different regions, subject to applicable laws and provider terms.

Users are responsible for complying with local laws when purchasing, downloading, or using digital products.

PicStur may contain links to third-party websites, payment pages, social profiles, creator portfolios, support tools, or external resources.

PicStur is not responsible for the privacy practices, content, security, or policies of third-party websites.

Users should review the privacy policy and terms of any third-party service before sharing information with that service.

PicStur may update this Privacy Policy when market features, legal requirements, payment provider rules, vendor tools, data practices, or security processes change.

Updated versions will be published on this page. Continued use of PicStur after updates means you accept the updated policy.

Users are encouraged to review this page periodically.

For privacy questions, account data concerns, correction requests, deletion requests, or support issues, users can contact PicStur through the support, help, or contact pages linked on the website.

Please include your account email, a clear description of the request, and any relevant order or support reference so we can review the matter properly.

PicStur may request verification before making account-level changes or sharing account-related information.